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UPDATE: Boil water advisory lifted for portions of Owen County
The Kentucky Division of Water has lifted a boil water advisory for customers in a large portion of Owen County as of 10:35 a.m.
The boil water advisory has been lifted for Owen County customers south of and including Progress Way and south of and including the Owen County Fairgrounds. This includes all customers in the city of Owenton and all portions of Owen County south of Owenton, including Owen County public schools. Water sample testing for this portion of our service area has confirmed that there is no contamination. The water is safe to drink, and customers no longer need to take the precautionary step of boiling their water prior to consumption.
The boil water advisory remains in place for all customers north of Progress Way and the Owen County Fairgrounds. Customers in this portion of Owen County should continue to boil for 3 minutes any tap water to be used for consumption, such as for drinking or cooking.
Customers with questions regarding the boil water advisory should call Kentucky American Water’s Customer Service Center at 1-800-678-6301. The center is available 24 hours a day, seven days a week.
UPDATE (Thursday 2:30 p.m.) Bottled water is available at the Monterey Fire House, the Jonesville Fire House, the Hesler Assembly of God Church and the office of Owen County Electric. When the Owen Electric office closes, water will be available at Poplar Grove Baptist Church until 9 p.m.
Owen County Volunteer Fire Department Chief Robb Chaney said the department is delivering water to help keep emergency services, health-care facilities and vital industries up and running.
The Owen County Judicial Center in Owenton will be closed Thursday and Friday due to Owen County being without water.
Normal hours are expected to resume on Jan. 13
Kentucky American Water crews are continuing work this morning to resolve the water system issues for Owen County customers.
According to a statement from the company, water levels in the system continue to be low after the overnight period when it was expected the water supply would be improved.
At this time it is possible the system continues to struggle because of an undiscovered large leak(s), or possibly by a large number of smaller service line leaks that, combined, are enough to keep the system from recharging, the statement said.
Company resources continue to be deployed around the clock to conduct leak detection, repair any leaks that are discovered, and see that normal water service is restored as soon as possible. Additional crews and equipment have been made available to ensure rapid response to any new issues or developments, and to relieve other water company personnel.
Currently there are no additional major leaks being investigated; all known main breaks have been repaired at this time, the statement said.
Kentucky American Water encourages customers in the area to assist in identifying any potential unknown leaks especially in rural areas of the county.
If you observe an unusual amount of water running in a field or alongside a roadway or anywhere else, please contact us immediately to report the location so we can investigate. To report a leak of this type, please call (859) 269-2386 and choose Option 6.
Company officials are working with local officials, emergency management agencies, and others to explore all options for augmenting water supply, including additional bulk water hauling
UPDATE (9:11 a.m.) More bottled water pick-up locations identified
According to a statement from Kentucky-American, several additional bottled water pick-up locations have been established while repairs are being made to Owen County waterlines.
After working with local officials, a decision has been made to distribute bottled water to the four additional locations identified below, to provide more convenient options for customers affected by the water outage:
• Monterey Fire House
• Jonesville Fire House
• Hesler Assembly of God Church
• Owen County Electric Office
Customers who have containers they wish to fill with drinking water may fill them immediately at our Kentucky River Station water treatment plant located at 16035 US 127 at the Owen/Franklin County line. Customers who have larger bulk tanks for farm use are also welcome to fill them at this treatment plant.
Once water service is restored, customers are asked to limit water usage for essential purposes only until the system fully recovers.
UPDATE: (3:17 p.m.) While Kentucky American Water crews continue with repairs to water main breaks, customers may fill containers with water at the company's Kentucky River station water treatment plant, located at 16035 U.S. 127 near the Owen/Franklin County line.
According to a release from KAW, customers who have containers they wish to fill with drinking water may fill them immediatley at the station.
Customers that have larger bulk tanks for farm use are also welcome to fill them at the treatment plant. KAW is also in the process of having bottled water transported to the Owen County Fairgrounds for pickup by customers. KAW will advise when the bottled water is available.
When water is restored, the company asks that customers limit its use to only essential uses until the system fully recovers.
According to its Facebook page, KAW's primary effort at this time is filling key tanks in the system.
UPDATE: (1:40 p.m.) At approximatley 1:10 p.m. Wednesday Kentucky American Water confirmed two additional breaks have occured in their system, one near the Perry Street tank and another on Hwy. 127 South near the stockyards. According to KAW, additional crews are in the area to help fix these mains. The breaks will extend the time that it will take for water service to be restored throughout the area at least into the evening hours Wednesday.
Original story: Kentucky American Water crews are working to address the water service outages in Owen County due to a water main break complicated by the extreme cold.
According to a press release from Kentucky American Water, water tanks and lines are being refilled to restore service as quickly as possible, but the process could take several hours.
Customers may experience temporary restoration of water service as the service repressurizes and stabilizes. This condition may continue intermittently until water service is fully restored.
Once water service returns to your location, KAW asks that customers be advised of the precautionary boil water advisory that remains in place.
During a boil water advisory, it is recommended that customers boil for three minutes any tap water they intend to use for consumption, such as for drinking, cooking or making ice.
After boiling water, let it cool before consuming. According to KAW, customers should continue the practice for 24 hours from the time the boil water advisory is issued unless notified by KAW.